If your vet recommends a treatment of € 750 or more, you must request Petplan’s permission for this treatment in advance via the notification form.
You will receive a response from Petplan by email within 1 working day. You can only make an appointment with the relevant vet/specialist after receiving the confirmation. This notification obligation for medically necessary care is included in Article 5.6 of the Petplan policy conditions.
Submitting treatment costs and referrals
You are always obliged to ask your vet about the treatment costs in advance. For treatments above €750,- you are obliged to send (a copy of) the cost estimate of the treatment and the medical file of your pet with the notification form. You should also pass on a referral to, for example, a specialist to Petplan. If you do not do this, a limited compensation may be applied. This obviously applies to non-urgent treatment. You can pass on urgent treatment as soon as this is possible.
How can you pass the notification on to Petplan?
Complete the notification form and submit it online along with the attachments. You can easily upload the attachments.